Privacy Statement and Policy

Privacy Statement

PIRTEK NEW ZEALAND LIMITED, their related entities, and the members of the PIRTEK FRANCHISE NETWORK (collectively referred to in this Privacy Statement and Policy as “PIRTEK”) all recognise the importance of protecting the personal information we collect. 

We are committed to protecting personal information and complying with the Privacy Act 2020 and the Information Privacy Principles set out in that Act.

Privacy Policy

PIRTEK takes its obligations under the Privacy Act seriously and takes all reasonable steps in order to comply with the Privacy Act and protect the privacy of the personal information that we hold. This policy sets out how we do this.

Collection, Use and Disclosure

PIRTEK may collect and hold personal information for our business purposes, including but not limited to the following:

• Providing you with products and services
• Responding to your enquiries
• Helping us identify products or services which might be beneficial to you and to inform you about them
• Internal accounting and administration and to set up your account
• Direct marketing to you
• Facilitating employee induction and training, including within the Pirtek Franchise Network
• Benchmarking and auditing of employees and employee records, including within the Pirtek Franchise Network
• Reviewing and conducting risk assessments of our workplace compliance obligations

We may collect your personal information in a variety of ways, including from all of your dealings with us, from your account application, or from what you tell us or show us when you telephone us, visit our Centres, browse our web site or in your capacity as a current or future employee within the Pirtek Franchise Network. We may collect any employee records from the franchisee employer. The information may include your name, street address, telephone number, email address, other contact details, drivers licence or other identification, business name and business entity, credit card details, bank details, trade references, wage details, employment history and other information about you or your business. If you are a customer of PIRTEK, you do not have to provide this information but if you do not PIRTEK may not be able to fully assess your account application or provide you with the services you are seeking from us.

We may also collect personal information from credit reporting agencies, trade references, publicly available sources, and searches we conduct, including searches of the Personal Property Securities Register (PPSR), where relevant to our business activities.

When you visit our website, we may use cookies and similar technologies to collect information about how you use our website. This information may help us operate and improve the website, analyse website traffic and understand how visitors interact with our services.

PIRTEK may disclose personal information within the Pirtek Franchise Network, including to Pirtek Head Office, Pirtek Centres, related entities, service providers, advisers and consultants located in New Zealand or overseas, where reasonably necessary for our business purposes and permitted by law.

As a general principle, PIRTEK will not provide third parties outside the Pirtek Franchise Network (including overseas recipients) with any personal information we have collected about you. Exceptions may occur, including where:

• We believe in good faith that you have consented to that disclosure
• We use external service providers e.g. Mailing houses to mail promotional materials to you
• Your data may be shared with or stored on our behalf by our technology suppliers and the operators of any online platforms through which you may have submitted any information
• We are required by law to disclose the information or are requested to disclose the information by a law enforcement agency or where there is an exemption from the operation of the Privacy Principles
• You are in default of your commitments to us, in which case we may release your details and the history of your transactions with us to our legal advisers, debt collection agencies, credit reference bodies or other relevant authorities
• We are asked to share that information with a credit bureau or reporting agency

Access to and Correction of Your Personal Information

Subject to the Privacy Act 2020, you may request access to the personal information we hold about you and ask us to correct that information if you believe it is inaccurate, incomplete or out of date. We may require verification of your identity before processing your request.

If you wish to access that information, please write to us at PO Box 204 139, Highbrook, Auckland, 2616. We may charge you the reasonable costs of processing your request where permitted by law.

Consent and Opting Out

Where permitted by law, we may use your contact details to provide you with information about products, services or promotions that may be relevant to you. You may opt out of receiving marketing communications from us at any time by using the unsubscribe option provided in the communication or by emailing nz.enquiries@pirtek.co.nz.

Complaints

If you have any complaints about our privacy practices or wish to make a complaint about how your personal information is managed, please contact our General Manager on (09) 274 6925. Complaints will be considered by us and an appropriate response will be made to you, outlining any further action which we think is reasonable to be taken. If you are still not satisfied with the outcome of your complaint, you may refer your complaint to the Privacy Commissioner.

Security and Storage

PIRTEK takes reasonable steps to protect personal information from loss, misuse, unauthorised access, modification or disclosure. We maintain appropriate physical, administrative and technical safeguards for information held electronically and in hard copy. We retain personal information only for as long as it is required for the purposes for which it was collected, or as otherwise required by law, after which it is securely destroyed or deleted. 

Further Information

More information can be obtained by contacting our Chief Operating Officer (CEO) on (09) 274 6925.